1. Information We Collect

When you engage with our financial education programs, we collect different types of information. Some you provide directly—like when you fill out an enrollment form. Other information comes from how you use our website and learning materials.

Personal Information You Provide

This includes details you share when signing up for programs or contacting our team:

• Name, email address, and phone number
• Mailing address (106b/30 Campbell St, Blacktown NSW 2148, Australia format)
• Professional background and education history
• Payment information for course enrollment
• Communications you send us through email or contact forms

Automatically Collected Information

Our website collects technical data about your visits. This helps us understand what works and what doesn't:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring websites and search terms used
• Course progress and completion rates

2. How We Use Your Information

We don't collect data just to have it. Everything we gather serves a purpose in making your educational experience better and keeping our operations running smoothly.

• Program Delivery: Managing your enrollment, tracking your progress, and providing access to course materials
• Communication: Sending updates about your courses, responding to inquiries, and sharing relevant educational resources
• Payment Processing: Handling transactions and maintaining financial records as required by Australian law
• Platform Improvement: Analyzing usage patterns to enhance course content and user experience
• Legal Compliance: Meeting our obligations under Australian privacy and education regulations

3. Data Storage and Security

We store your information on secure servers located in Australia. Our systems use industry-standard encryption and security measures—but let's be honest, no system is 100% foolproof. We do our best to protect your data while being realistic about the nature of online security.

Security Measures

• SSL encryption for all data transmission
• Regular security audits and updates
• Restricted access to personal information (only authorized staff)
• Secure backup systems with encrypted storage
• Multi-factor authentication for administrative access

4. Sharing Your Information

We're not in the business of selling your data. The only times we share your information are when it's necessary for providing our services or required by law.

Service Providers

Some trusted third parties help us run our platform. They only access what they need to do their job:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for platform infrastructure
• Analytics tools to understand platform usage

Legal Requirements

Sometimes Australian law requires us to disclose information—such as responding to court orders or protecting someone's safety. We'll always try to notify you when this happens, unless we're legally prohibited from doing so.

5. Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding your personal information. You're not just a user—you have real control over your data.

Access and Correction

Want to see what information we have about you? Just ask. We'll provide it within 30 days, free of charge. If something's wrong, we'll fix it promptly. Email support@bravendralo.com with your request.

Data Portability

You can request a copy of your data in a common format. This includes your course progress, enrollment history, and any content you've created on our platform.

Right to Erasure

You can ask us to delete your information. We'll comply unless we need to keep it for legal reasons—like maintaining educational records or fulfilling tax obligations. We'll explain our reasoning if we can't delete everything.

Marketing Opt-Out

Tired of hearing from us? Every marketing email includes an unsubscribe link. Or contact us directly—we'll remove you from our lists within 5 business days.

6. Cookies and Tracking Technologies

Our website uses cookies. These are small files that help us remember your preferences and understand how you use our platform. You can disable them in your browser settings, though some features might not work as smoothly.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand user behavior and improve our platform
• Marketing Cookies: Track effectiveness of our educational content (you can opt out)

7. Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and practical needs.

Educational records are kept for seven years after your last enrollment—this is standard practice in Australia and helps with credential verification. Financial records follow Australian taxation law requirements. Marketing data is deleted when you opt out or after two years of inactivity.

When retention periods expire, we securely delete or anonymize your information. Anonymized data (with all personal identifiers removed) might be kept longer for research and platform improvement.

8. International Data Transfers

Your data is primarily stored in Australia. However, some of our service providers operate internationally. When data leaves Australia, we ensure it's protected by appropriate safeguards—either through countries with adequate privacy protections or through contractual agreements that meet Australian standards.

If you're accessing our platform from outside Australia, your information will be transferred to and processed in Australia under Australian privacy law.

9. Children's Privacy

Our programs are designed for adults interested in developing entrepreneurial and financial skills. We don't knowingly collect information from anyone under 18. If you're under 18, please don't register for our programs or provide personal information without parental consent.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly.

10. Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when the current version took effect.

Continuing to use our platform after changes indicates your acceptance of the updated policy. If you disagree with changes, you can close your account—just contact us and we'll help with that process.

11. Making a Complaint

If you believe we've mishandled your personal information, please tell us first. Most issues can be resolved directly. Contact our privacy officer at support@bravendralo.com with details of your concern.

We'll acknowledge your complaint within 7 days and provide a detailed response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).